Terms of service
OVERVIEW
Welcome to Pawdora! The terms "we", "us" and "our" refer to Pawdora. Pawdora operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated pet shopping experience (the "Services"). Pawdora is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least 18 years of age, or the age of majority in your state or territory of residence, and you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, you may be asked to provide certain information, including your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or licence your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to accurately represent our products and services. However, colours or product appearance may differ from how they appear on your screen due to your device type, settings, and configuration.
We do not warrant that the appearance or quality of any products purchased will meet your expectations or be identical to how they are depicted in our store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Pawdora reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Pawdora confirms acceptance, and we must receive and process your payment before acceptance is confirmed.
Please review your order carefully before submitting, as Pawdora may be unable to accommodate cancellation requests once an order is accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the contact details provided at the time of purchase.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy and your rights under the Australian Consumer Law.
Purchases are intended for personal or household use only and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices are in Australian dollars (AUD) and may not include applicable taxes, shipping, handling, or import charges.
Prices in our online store may differ from those in other stores or third-party platforms. Promotional terms govern in the event of any conflict with these Terms.
You agree to provide accurate, complete, and current payment and account information for all purchases. You represent that you are authorised to use the payment method provided, and that charges will be honoured by your financial institution.
SECTION 5 — SHIPPING AND DELIVERY
All delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our reasonable control. Once a product is transferred to the carrier, risk of loss passes to you.
International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price of the product or shipping cost. Pawdora has no control over these charges and cannot predict their amount. We recommend contacting your local customs authority for further information before placing your order.
For further details on shipping, please refer to our Shipping Policy.
SECTION 6 — INTELLECTUAL PROPERTY
All content on our Services — including trademarks, text, images, graphics, video, audio, and their selection and arrangement — is owned by Pawdora, its affiliates, or licensors and is protected by Australian and international intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display, republish, download, or transmit any material without our prior written consent.
Pawdora's name, logos, and product names are trademarks of Pawdora or its affiliates. Shopify's name, logo, and related marks are trademarks of Shopify Inc. All other marks are the property of their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools through the Services, which we do not monitor or control. Such tools are provided "as is" and "as available" without any warranties or endorsement. Your use of optional third-party tools is entirely at your own risk.
We may offer new features or tools in the future, which will also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. If you leave our Services to access a third-party site, you do so at your own risk. Complaints or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Pawdora is powered by Shopify, which enables us to provide the Services to you. All sales and purchases are made directly with Pawdora. By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Pawdora, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims arising from your purchases and transactions with Pawdora.
SECTION 10 — PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy. Certain information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read and understood these policies. Information submitted may be transmitted to and processed by Shopify and third parties in other countries to enable us to provide the Services.
SECTION 11 — FEEDBACK
If you submit any ideas, suggestions, reviews, or other feedback ("Feedback"), you grant Pawdora a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including to improve and promote the Services.
You represent that you own or have all necessary rights to any Feedback submitted, and that your Feedback complies with these Terms. You are solely responsible for the accuracy and content of any Feedback you provide.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Information on our Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and to change or update information or cancel orders at any time without prior notice, subject to your rights under the Australian Consumer Law.
SECTION 13 — PROHIBITED USES
You may use the Services for lawful purposes only. You must not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe any intellectual property rights; (d) to harass, harm, or defame any person; (e) to transmit false or misleading information; (f) to send unsolicited commercial communications; (g) to impersonate any person or entity; or (h) in any way that restricts or inhibits others' use of the Services.
You also agree not to: upload malicious code; scrape, reproduce, or exploit any part of the Services; collect others' personal information without authorisation; or circumvent any security or access controls. We reserve the right to suspend or terminate your account for any breach of these Terms.
SECTION 14 — AGENTS
This section applies if you use or enable any automated software or service ("Agent") to access or interact with the Services. No Agent may access the Services unless it identifies itself in all HTTP/HTTPS requests, does not conceal or mimic human behaviour, responds truthfully when asked whether it is a computer, and does not circumvent any access controls. We may limit or restrict Agent access by technical or other means at any time.
SECTION 15 — TERMINATION
We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You remain liable for all amounts due up to the date of termination. Sections relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Privacy Policy survive termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the Services and all products offered through the Services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Nothing in this section limits any rights you may have under the Australian Consumer Law that cannot be excluded.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Pawdora, its partners, directors, officers, employees, affiliates, agents, contractors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or replacement costs, arising from your use of the Services or any products purchased through the Services. Nothing in this section excludes or limits liability that cannot be excluded under the Australian Consumer Law.
SECTION 18 — INDEMNIFICATION
You agree to indemnify and hold harmless Pawdora, Shopify, and their respective affiliates, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims (including reasonable legal fees) arising from: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your use of the Services. We will notify you of any indemnifiable claim and may control its defence at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed from these Terms without affecting the validity of the remaining provisions.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with any policies posted on our site, constitute the entire agreement between you and Pawdora regarding your use of the Services, superseding any prior agreements.
SECTION 21 — ASSIGNMENT
You may not assign or transfer these Terms or any of your rights or obligations without our prior written consent. We may transfer or assign these Terms without notice or consent.
SECTION 22 — GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Victoria, Australia. You and Pawdora consent to the exclusive jurisdiction of the courts of Victoria for any disputes arising under these Terms.
SECTION 23 — HEADINGS
Section headings are included for convenience only and do not limit or affect the interpretation of these Terms.
SECTION 24 — CHANGES TO TERMS OF SERVICE
We reserve the right to update or replace any part of these Terms at any time. The most current version will always be available on this page. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any changes constitutes acceptance of the updated Terms.
SECTION 25 — PRODUCT QUALITY & SAFETY
Pawdora curates its product range with care, selecting items we believe meet a high standard of quality. However, Pawdora makes no representations or warranties — express or implied — regarding the safety, suitability, durability, or fitness for a particular purpose of any product listed on this site. Customers are encouraged to review product specifications, materials, and any applicable safety information before making a purchase. By completing a purchase, you acknowledge that you have exercised your own independent judgement in determining that the product is appropriate for your intended use.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
SECTION 26 — CONTACT INFORMATION
Questions about these Terms should be directed to:
Pawdora
📧 hello@pawdorapets.com
📍Melbourne, Victoria
📞 +61 473 434 988
🔢 ABN: 92 751 172 584