Shipping policy

SHIPPING POLICY — PAWDORA Last updated: September 2026

OVERVIEW At Pawdora, we want your order to arrive quickly and safely. Please read our Shipping Policy carefully so you know what to expect after placing your order.

WHERE WE SHIP We currently ship to Australia, New Zealand, and the United States. We do not ship to PO Boxes or parcel lockers. Additional destinations may be added in future.

ORDER PROCESSING & DISPATCH Orders are processed and dispatched within 1–3 business days of payment being confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please note: Pawdora operates as a dropshipping store. Some orders are fulfilled and shipped directly by our suppliers. As a result, items in the same order may arrive in separate parcels and at different times.

SHIPPING OPTIONS & DELIVERY TIMEFRAMES

Australia

  • Standard Shipping: Free — 3–12 business days

New Zealand

  • Standard Shipping: $10.00 AUD — 5–15 business days
  • Free Shipping on orders $100.00 AUD and over

United States

  • Standard Shipping: $15.00 AUD — 10–20 business days
  • Free Shipping on orders $130.00 AUD and over

Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier capacity, customs processing (for international orders), and any events outside our control (including peak seasons and public holidays). Remote and regional areas may experience longer delivery times.

CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS) For orders shipped to New Zealand and the United States, customers are responsible for any import duties, taxes, or customs fees that may be applied by their local authorities. Pawdora has no control over these charges and cannot predict their amount. Please check with your local customs office for more information before placing your order.

TRACKING YOUR ORDER Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order through the carrier's website. If you have not received your tracking details within 4 business days of placing your order, please contact us at hello@pawdorapets.com.

DELAYS & LOST PARCELS Pawdora is not liable for shipping delays caused by carriers, customs processing, weather events, or circumstances outside our control. If your parcel appears lost or has not arrived within the estimated timeframe, please contact us and we will liaise with the carrier on your behalf.

INCORRECT SHIPPING ADDRESS Please ensure your shipping address is correct at the time of placing your order. Pawdora is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us at hello@pawdorapets.com immediately — we will do our best to update it before dispatch, but cannot guarantee changes once an order has been processed.

CONTACT US For all shipping enquiries, please contact: Pawdora 📧 hello@pawdorapets.com 📍 Melbourne, Victoria, Australia